Refund Policy

1. The policy

A purchase on Sweat Exchange is eligible for a refund when both of the following are true:

• the refund request is made within 7 days of the purchase, and
• fewer than 2 workouts from the purchased plan have been completed on your account.

Eligibility is checked automatically against your account's recorded purchase time and workout completion history at the moment you submit the request, and the result is recorded with the request.

2. How to request a refund

• Go to Account, then Purchases, choose the purchase and select Request refund.
• Eligible requests are reviewed and, when approved, refunded in full to your original payment method through Stripe. Refunds normally arrive within 5 to 10 working days depending on your bank.
• When a refund is completed, the plan's entitlement on your account is revoked and the plan leaves your library.

3. Free plans

Free plans have nothing to refund; you can remove them from your library at any time.

4. Digital content and the 14-day cooling-off period

Training plans are digital content supplied immediately. At checkout you agree that access begins straight away and acknowledge that you lose the statutory 14-day cooling-off right for digital content once access has begun. Our 7-day policy above is our contractual promise on top of that position.

5. Your statutory rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if content is faulty, not as described, or not of satisfactory quality. If you believe a plan is defective or materially misdescribed, contact support and we will put it right, which may include a repair, replacement or refund regardless of the 7-day window.